Work Readiness Training
Grow essential skills through projects designed to teach you the specific tools needed to perform basic office tasks
6 weeks/15 hours per week
90 hours
of training
Open
enrollment
Custom
schedules
On-Site Work Readiness Training Programs
Office Administration
Williston
• Experience a busy office environment and learn administrative skills
• Deliver customer service to walk-in and phone customers
• Microsoft Office tools, data entry, typing, email, phone functions, and office equipment.
Electronics & Small Appliances
Burlington, Williston, Barre, Hyde Park
• Test, clean, and repair a variety of AV and small appliances. Learn basic electrical safety.
Retail
Burlington, Williston, Barre, Hyde Park
• Practice customer service skills essential for the service industry
• Deliver customer service to donors and shoppers in a busy retail setting. Training may include: intake, stocking, organizing, pricing, data entry, and typing.
• Process a wide variety of building materials. Training may include: hand and power tools, reading a tape measure, stocking, and organizing.
Computers
Williston
Work with our IT department in Williston to identify and/or test computer hardware parts an accessories. Also practice critical thinking for the technology sector.
Work Readiness Certificates:
Certifications can be completed individually or folded into a Work Readiness Training
Ask about combined pricing
Cash Register & Cash Handling Certification
6-9 hours
Williston Household Goods & Building Materials Store
• Counting float drawers
• Making deposits
• Familiarity with bills, coins, & tender
• Entering sales
• Counting change
• Issuing refunds
• Qualitative assessment of skills
Forklift Certification
3 hours
Williston Household Goods & Building Materials Store
• Classroom safety instruction
• Hands-on experience
• Industry-recognized certification test
Customer Service Certification
10-15 hours
Any Department
• Classroom & independent work
• Hands-on experience
• Industry-recognized certification test
Quick Facts About Work Readiness Trainings
Gain the skills to achieve a bright and successful future.
What Essential Job Skills Will I learn?
Customer Service
• Eye Contact
• Welcoming customers
• Answering questions
• Voice: tone, level, clarity, speed, etc.
• Non-verbal communication
• Phone etiquette (office & retail placements)
Communication
• Eye contact
• Answering questions
• Asking for help
• Talking to a supervisor
• Scheduling breaks
• Non-verbal communication
• Teamwork
• Work-appropriate conversations
Independence
• Completing tasks as assigned
• Asking questions about specific projects
• Working without direct supervision