A Nonprofit Community Enterprise

Work Readiness Training

Grow essential skills through projects designed to teach you the specific tools needed to perform basic office tasks

6 weeks/15 hours per week

90 hours
of training



On-Site Work Readiness Training Programs

Office Administration



• Experience a busy office environment and learn administrative skills

• Deliver customer service to walk-in and phone customers

• Microsoft Office tools, data entry, typing, email, phone functions, and office equipment.


Electronics & Small Appliances

Burlington, Williston, Barre, Hyde Park


• Test, clean, and repair a variety of AV and small appliances. Learn basic electrical safety.


Burlington, Williston, Barre, Hyde Park


• Practice customer service skills essential for the service industry

• Deliver customer service to donors and shoppers in a busy retail setting. Training may include: intake, stocking, organizing, pricing, data entry, and typing.

• Process a wide variety of building materials. Training may include: hand and power tools, reading a tape measure, stocking, and organizing.





Work with our IT department in Williston to identify and/or test computer hardware parts an accessories. Also practice critical thinking for the technology sector.


Work Readiness Certificates:

Certifications can be completed individually or folded into a Work Readiness Training

Ask about combined pricing

Cash Register & Cash Handling Certification

6-9 hours
Williston Household Goods & Building Materials Store


• Counting float drawers
• Making deposits
• Familiarity with bills, coins, & tender
• Entering sales
• Counting change
• Issuing refunds
• Qualitative assessment of skills


Forklift Certification

3 hours
Williston Household Goods & Building Materials Store


• Classroom safety instruction
• Hands-on experience
• Industry-recognized certification test

Customer Service Certification

10-15 hours
Any Department


• Classroom & independent work
• Hands-on experience
• Industry-recognized certification test


Quick Facts About Work Readiness Trainings

Gain the skills to achieve a bright and successful future.

What Essential Job Skills Will I learn?

Customer Service

• Eye Contact

• Welcoming customers

• Answering questions

• Voice: tone, level, clarity, speed, etc.

• Non-verbal communication

• Phone etiquette (office & retail placements)


• Eye contact

• Answering questions

• Asking for help

• Talking to a supervisor

• Scheduling breaks

• Non-verbal communication

• Teamwork

• Work-appropriate conversations


• Completing tasks as assigned

• Asking questions about specific projects

• Working without direct supervision

Are you Ready to Invest in Yourself?

Contact Us

For more information contact:

Nicole Clements

Training & Community Outreach Manager

[email protected]