A Nonprofit Community Enterprise

Work Readiness Training Program


Preparing individuals with the skills and confidence to becoming a productive member of the community.

Work Readiness prepares men and women with fundamental knowledge and skills in order to enter the workforce.

Quick Facts About Work Readiness Trainings


Gain the skills to achieve a bright and successful future.

What is Work Readiness?

Work Readiness prepares men and women with little or no work experience with good work ethics to become workforce ready. Trainings are individualized, part-time sessions hosted in our ReSOURCE departments, focused on training transferable skills.

Who can enroll in Work Readiness?

Men and women with little or no work experience seeking an opportunity to gain the fundamental skills to enter the workforce.

What training will I receive?

Trainees receive transferable skills training including costumer service, communication and independence. Possible certifications include cash register and cash handling skills, forklift certifications and refrigeration certifications.

Retail 

Practice customer service skills essential for the service industry at our Burlington, Barre, or Hyde Park store locations. At our Household Goods Store learn to deliver customer service to donors and shoppers in a busy retail setting. Training may include: intake, stocking, organizing, pricing, data entry, and typing. At our Building Materials Store learn to deliver customer service to donors and shoppers while processing a wide variety building materials. Training may include: hand and power tools, reading a tape measure, stocking, and organizing.

Office Administration 

Experience a busy office environment and learn administrative skills in our Burlington office. Learn how to properly deliver customer service to walk-in and phone customers. Training may include: Microsoft Office tools, data entry, typing, email, phone functions, and office equipment.

Major Appliances 

At our South Burlington Warehouse learn how to diagnose and repair washers, dryers, ovens using industry recognized techniques while learning basic electrical safety.

Computers 

Work with our IT department in Burlington to identify and/or test computer hardware parts an accessories. Also practice critical thinking for the technology sector.

Electronics and Small Appliances 

Located in Burlington test, clean, and repair a variety of AV and small appliances while learning basic electrical safety.

Cafés

Gain food service experience at our Overlook or Courthouse Cafés in Burlington or WSOC Café in Waterbury. Practice customer service, master health code standards, and learn basic food preparation. Additional training may include taking inventory, signage, and stocking.

Cash Register & Cash Handling Skills

This is a 6-9 hour time commitment gaining the following skills at our Burlington Household Goods Store: counting float drawers, making deposits, familiarity with bills, coins, and tender, entering sales, issuing refunds, and qualitative assessment of skills.

Forklift Certification

This is a 3 hour time commitment gaining the following skills at our Burlington Building Materials Store: classroom safety instruction, hands-on experience, and industry-recognized certification test.

Refrigeration Certification

This is a 30 hour time commitment gaining the following skills at our South Burlington Large Appliance Repair Shop: classroom and independent work, hands-on experience, and industry-recognized certification test.

Customer Service

This is a 10-15 hour time commitment gaining the following skills in any department: classroom and independent work, hands-on experience, and industry-recognized certification test.

 

Certifications can be completed individually or folded into a Work Readiness Training. Certifications may be added for an additional fee. Contact Nia Ivanof for more information.

Customer Service
Eye contact, welcoming customers, answering questions, phone etiquette, non verbal communication and verbal communication (tone, level, clarity, speed, etc).
Communication
Eye contact, answering questions, asking for help, talking to a supervisor, scheduling breaks, non-verbal communication, team work, and work appropriate conversations.
Independence
Completing tasks as assigned, asking questions about specific projects, and working without direct supervision.

Are You Ready to Invest in Yourself?

Contact Us


For more information contact:

Work Readiness Burlington:

Nia Ivanof


Adult Programs Manager
nivanof@resourcevt.org
802.658.4143 x31