A Nonprofit Community Enterprise

Work Readiness Training

Preparing individuals with the skills and confidence to become productive members of the community

Work Readiness prepares men and women with fundamental knowledge and skills in order to enter the workforce.

Quick Facts About Work Readiness Training

Gain the skills to achieve a bright and successful future.

What is Work Readiness Training?

Work Readiness Training prepares men and women with little or no work experience with good work ethics to become workforce ready. Trainings are individualized, part-time sessions hosted in our ReSOURCE departments, focused on training transferable skills.

Who can enroll in Work Readiness Training?

Men and women with little or no work experience seeking an opportunity to gain the fundamental skills to enter the workforce.

What training will I receive?

Trainees receive transferable skills training including costumer service, communication, and independence. Possible certifications include cash register and cash handling skills, forklift certifications, and refrigeration certifications.


Practice customer service skills essential for the service industry at our Burlington, Williston, Barre, or Hyde Park store locations. Learn to deliver customer service to donors and shoppers in a busy retail setting. Training may include: intake, pricing, data entry, typing, handling hand and power tools, reading a tape measure, stocking, and organizing.

Office Administration 

Experience a busy office environment and learn administrative skills in our Williston office. Learn how to properly deliver customer service to walk-in and phone customers. Training may include: Microsoft Office tools, data entry, typing, email, phone functions, and office equipment.

Major Appliances (Program on hold)

At our Williston Warehouse learn how to diagnose and repair washers, dryers, and ovens using industry recognized techniques while learning basic electrical safety.


Work with our IT department in Williston to identify and/or test computer hardware parts an accessories. Also practice critical thinking for the technology sector.

Electronics and Small Appliances 

Located in Williston, test, clean, and repair a variety of AV and small appliances while learning basic electrical safety.


Gain food service experience at our Overlook or Courthouse Cafés in Burlington or WSOC Café in Waterbury. Practice customer service, master health code standards, and learn basic food preparation. Additional training may include taking inventory, signage, and stocking.

Designed to prepare students with the skills needed in an office setting
Tuition $450

Remote Office Administration Training

Essential Computer Skills
Basic Computer Skills
Internet Basics
Using Email
Windows 10


Essential Software Skills
Microsoft Word
Microsoft Excel


Using Technology in Daily Life
Social Media
Information Literacy
Career Search Skills
Your Digital Footprint
Phone Skills
Google Drive


Personal and Professional Development

Learn basic professional skills
Define personal and professional goals and action steps to achieve them
Master self-management SKILLS to support positive decisions and actions, professional communication practices, and leadership and independence strategies

Remote Customer Service Training

Learn to successfully enter the customer service field with the knowledge and professionalism needed to be a key member of a team
Become proficient in the tech and social skills necessary to be successful in the Customer Service field

Cash Register & Cash Handling Skills

This is a 6-9 hour time commitment gaining the following skills at our Williston Store: counting float drawers, making deposits, familiarity with bills, coins, and tender, entering sales, issuing refunds, and qualitative assessment of skills.

Forklift Certification

This is a 3 hour time commitment gaining the following skills at our Burlington store: classroom safety instruction, hands-on experience, and industry-recognized certification test.

Refrigeration Certification

This is a 30 hour time commitment gaining the following skills at our Williston Large Appliance Repair Shop: classroom and independent work, hands-on experience, and industry-recognized certification test.

Customer Service

This is a 10-15 hour time commitment gaining the following skills in any department: classroom and independent work, hands-on experience, and industry-recognized certification test.


Certifications can be completed individually or folded into a Work Readiness Training. Certifications may be added for an additional fee. Contact Bethany Johnson for more information.

Customer Service
Eye contact, welcoming customers, answering questions, phone etiquette, non verbal communication and verbal communication (tone, level, clarity, speed, etc).
Eye contact, answering questions, asking for help, talking to a supervisor, scheduling breaks, non-verbal communication, team work, and work appropriate conversations.
Completing tasks as assigned, asking questions about specific projects, and working without direct supervision.

Are You Ready to Invest in Yourself?

Contact Us

For more information contact:

Susan Uthmann

Training and Development Manager

[email protected]